Check if it’s a screen scrambleĪfter careful examination by Microsoft, some Surface Pro devices are confirmed to exhibit screen scrambling, though it may be referred to as “flickering” by users. (please note that the following screenshots are taken on Windows 11, but the instructions work on Windows 10 as well) 1. Once confirmed, go on the troubleshooting guide. Also, make sure that all the cables are connected properly. If you’re one of them, you can try the following troubleshooting guide to see if it helps.īefore we proceed any further, please make sure that your Surface Pro 4 is in a cool environment with enough airflow, as overheating may cause your Surface Pro to flicker. Send us your broken device and we'll send you a refurbished device.Many users have reported screen flickering on their newly purchased Surface Pro devices, rendering the devices unusable. If your device was outside of the Limited Warranty, you'll get a 90 day service warranty. The post-service warranty is 90 days or the remainder of the warranty, whichever is greater. What is the warranty on my replacement Surface after service is complete? You must have at least one accidental damage claim available to use.

To be able to use one of your accidental damage claims, you must select Cracked Screen under Select issue type when you create your claim. Microsoft Complete is not available in all regions. With Microsoft Complete: For a Surface that is still within the covered warranty period, you can use one of your accidental damage claims to replace your Surface for a deductible fee ( see table). Without Microsoft Complete: If your device doesn't have Microsoft Complete or Microsoft Complete has expired, see How much does out-of-warranty service cost for your Surface device or accessory? to determine the cost to replace your device. For more info, see How to prepare your Surface for service. If you’re able to turn on your Surface be sure to save any important files and info from your Surface to another computer, drive, or cloud storage service like OneDrive.

If it isn't registered, select Don't see your device? to register it.įollow the instructions to complete your service order.

Select the device that needs service, then select Start order. We highly recommend that you back up your data if you can do so. Important: Surface devices shipped in for service can't be repaired and must be replaced.

Replacing surface pro 4 screen